Chapter 11 (Business Continuity and Computer Support)

1.When troubleshooting a computer problem, which of the following are steps you can take to identify the problem? (Choose two.)

2.You are troubleshooting a MacBook Pro. When it turns on, you receive a screen with a flashing question mark. What is the likely cause?

3.When providing computer support and testing solutions, what should you always do first?

4.Your computer has been running backups for a year. Today, you make a change from backing it up to an external optical drive to backing it up to the cloud. What should you do next?

5.You are troubleshooting a computer problem. After testing the solution, what should you do next?

6.After installing several new software applications, your friend notices that her computer boots very slowly. Which tool can she use to disable programs from running at startup on Windows?

7.Raul has just installed an older application on his Windows 10 computer and it will not run. He asks you for advice. What should you tell him to try to make it run?

8.You are troubleshooting a Windows PC that will not load the operating system. You insert the Windows CD and reboot. Which utility can you use to repair Windows?

9.What is the last step in the process of troubleshooting a computer?

10.You have been asked to design a backup solution for your manager’s workstation. Which option will be the fastest?

11.What type of computer backup will back up all selected files and then clear the archive bit?

12.You have just installed a new printer on your computer, and while it seems to be recognized by the operating system, it will not print. What is the first source to check for information on the problem?

13.You need to run an emergency backup of your computer, and you need it to finish as fast as possible. You just backed up about three weeks ago. Which backup option should you use?

14.While troubleshooting a Windows computer that may have a bad memory module, the computer freezes and displays a blue screen with white text and a STOP error. What generated that error message?

15.Ron’s computer behaves normally for a time, and then his screen completely freezes up. The mouse and keyboard do not respond. What is the most likely cause of his problem?

16.You are troubleshooting a PC and see a gray text-based message about the boot disk on a black screen. What is the most likely source of this error message?

17.You are helping a neighbor buy a computer, and based on a recent experience, he insists that his system needs to remain working even if a hard drive fails. What should you suggest he buy?

18.You are asked to troubleshoot a computer, and your friend recommends you take a POST card with you. What can the POST card help you diagnose?

19.What type of backup will make a copy of all files on the computer, including user files and operating system files, to use in the event of a complete failure?

20.You’re asked to troubleshoot a PC that’s not working properly. You push the power button but don’t see anything on the screen or hear any fans spinning. What is the most likely reason?