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Chapter 5 (Software Applications)

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Question 1 of 20

1. Question
1.A user calls to tell you that every time he browses the Internet, multiple browser windows

keep appearing on his screen even though he has not opened them. In this scenario, what should you do to fix the problem?
- A. Deactivate client-side scripting.
- B. Clear the cache.
- C. Disable browser extensions.
- D. Configure a pop-up blocker.
Correct

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Question 2 of 20

2. Question
2.Rose opens her software application and gets a message stating that she has only 16 more

uses of the product available. Given this scenario, what is her best course of action to use it

more than 16 additional times?
- A. Activate the software.
- B. Register the software.
- C. Uninstall and reinstall the software.
- D. No longer close the application.
Correct

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Question 3 of 20

3. Question
3.You are visiting a website to order a product, but you keep seeing old information that you

know is outdated. Which of the following will most likely fix the problem?
- A. Deactivate client-side scripting.
- B. Disable browser extensions.
- C. Clear the cache.
- D. Configure proxy settings.
Correct

Incorrect
Question 4 of 20

4. Question
4.You have just purchased licensed software and want to install it. Which of the following are you required to enter to install this software?
- A. Your name and contact information
- B. The product key
- C. The serial number of your processor
- D. None of the above
Correct

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Question 5 of 20

5. Question
5.Which of the following is not generally included in a two-tier architecture model?
- A. Business logic layer
- B. Database layer
- C. Application layer
- D. Client-side layer
Correct

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Question 6 of 20

6. Question
6.John purchases a single-use software license for an application and installs it on his desktop. Then he installs it on his laptop computer. In this scenario, which of the following statements is true?
- A. John can use the application on both computers at the same time.
- B. John can use the application on both computers, but only one at a time.
- C. John can use the application on only one of the computers.
- D. John can share the application with his friends to install on their computers.
Correct

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Question 7 of 20

7. Question
7.You visit a website that is supposed to be secure. Your web browser shows the web address

in a red font, and you do not see a lock icon. What is the most likely cause of this?
- A. Invalid certificate
- B. Deactivated client-side scripting
- C. Incorrect proxy setting
- D. Incompatible browser for the application
Correct

Incorrect
Question 8 of 20

8. Question
8.Word processing, spreadsheets, and presentation software are examples of what?
- A. Productivity software
- B. Collaboration software
- C. Utility software
- D. Operating system add-ins
Correct

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Question 9 of 20

9. Question
9.Which of the following types of software licenses requires the user to pay yearly?
- A. Single use
- B. Open source
- C. Subscription
- D. Recurring
Correct

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Question 10 of 20

10. Question
10.What software is designed to let the OS talk to hardware?
- A. Driver
- B. Application
- C. Patch
- D. Virtual
Correct

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Question 11 of 20

11. Question
11.You need to set up software for five users on a network. They all need to have access to and

edit the same Excel files. Which is the best type of software for them to use?
- A. Project management software
- B. Online workspace
- C. Conferencing software
- D. Document sharing
Correct

Incorrect
Question 12 of 20

12. Question
12.When thinking of software compatibility, which two factors matter most? (Choose two.)
- A. If the software will work with other software on the computer
- B. If the software will work with the operating system
- C. If the minimum hardware requirements are met
- D. If the software comes with automatic updates
Correct

Incorrect
Question 13 of 20

13. Question
13.You have just plugged in a new HP printer to your Mac. You can’t find a printer driver. What should you do given the circumstances?
- A. Use the default HP printer driver for macOS.
- B. Visit Apple’s website to download the printer driver.
- C. Visit HP’s website to download the printer driver.
- D. Run Software Update to install the printer driver automatically.
Correct

Incorrect
Question 14 of 20

14. Question
14.Which of the following application delivery methods requires Internet access?
- A. Cloud hosted
- B. Locally installed
- C. Local network hosted
- D. Three tier
Correct

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Question 15 of 20

15. Question
15.Which of the following is not an example of productivity software?
- A. Word processing software
- B. Visual diagramming software
- C. Web browser
- D. Conferencing software
Correct

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Question 16 of 20

16. Question
16.You just installed an antivirus program on your laptop computer. Given a scenario in which you want to maintain proper levels of security, how often should you update the software?
- A. At least once a week
- B. At least once a month
- C. At least once a year
- D. Only when a new virus is discovered
Correct

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Question 17 of 20

17. Question
17.Which of the following does not require users to pay for the software?
- A. Proprietary software
- B. Open-source software
- C. Concurrent license
- D. Single use
Correct

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Question 18 of 20

18. Question
18.Your boss calls you on the phone while he is trying to install software. It is telling him that

he needs a product key. Where should you tell him to look for it? (Choose two.)
- A. On the package the installation CD came in
- B. In an email from the manufacturer
- C. On the screen in the Options menu
- D. In Windows Update
Correct

Incorrect
Question 19 of 20

19. Question
19.You want to visit a web page and make sure that the website does not steal any information

about your identity. In that scenario, which of the following should you use?
- A. Script blocker
- B. Certificate validator
- C. Extension disabler
- D. Private browsing
Correct

Incorrect
Question 20 of 20

20. Question
20.You are trying to enter registration information into a website. When you click the Submit

button, nothing happens. You try again and still nothing. What is the most likely cause of

this problem?
- A. Script blocker
- B. Pop-up blocker
- C. Disabled browser extension
- D. Invalid certificate
Correct

Incorrect

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