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Question 1 of 20
1. Question
1.A user calls to tell you that every time he browses the Internet, multiple browser windows
keep appearing on his screen even though he has not opened them. In this scenario, what should you do to fix the problem?
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Question 2 of 20
2. Question
2.Rose opens her software application and gets a message stating that she has only 16 more
uses of the product available. Given this scenario, what is her best course of action to use it
more than 16 additional times?
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Question 3 of 20
3. Question
3.You are visiting a website to order a product, but you keep seeing old information that you
know is outdated. Which of the following will most likely fix the problem?
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Question 4 of 20
4. Question
4.You have just purchased licensed software and want to install it. Which of the following are you required to enter to install this software?
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Question 5 of 20
5. Question
5.Which of the following is not generally included in a two-tier architecture model?
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Question 6 of 20
6. Question
6.John purchases a single-use software license for an application and installs it on his desktop. Then he installs it on his laptop computer. In this scenario, which of the following statements is true?
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Question 7 of 20
7. Question
7.You visit a website that is supposed to be secure. Your web browser shows the web address
in a red font, and you do not see a lock icon. What is the most likely cause of this?
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Question 8 of 20
8. Question
8.Word processing, spreadsheets, and presentation software are examples of what?
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Question 9 of 20
9. Question
9.Which of the following types of software licenses requires the user to pay yearly?
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Question 10 of 20
10. Question
10.What software is designed to let the OS talk to hardware?
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Question 11 of 20
11. Question
11.You need to set up software for five users on a network. They all need to have access to and
edit the same Excel files. Which is the best type of software for them to use?
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Question 12 of 20
12. Question
12.When thinking of software compatibility, which two factors matter most? (Choose two.)
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Question 13 of 20
13. Question
13.You have just plugged in a new HP printer to your Mac. You can’t find a printer driver. What should you do given the circumstances?
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Question 14 of 20
14. Question
14.Which of the following application delivery methods requires Internet access?
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Question 15 of 20
15. Question
15.Which of the following is not an example of productivity software?
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Question 16 of 20
16. Question
16.You just installed an antivirus program on your laptop computer. Given a scenario in which you want to maintain proper levels of security, how often should you update the software?
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Question 17 of 20
17. Question
17.Which of the following does not require users to pay for the software?
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Question 18 of 20
18. Question
18.Your boss calls you on the phone while he is trying to install software. It is telling him that
he needs a product key. Where should you tell him to look for it? (Choose two.)
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Question 19 of 20
19. Question
19.You want to visit a web page and make sure that the website does not steal any information
about your identity. In that scenario, which of the following should you use?
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Question 20 of 20
20. Question
20.You are trying to enter registration information into a website. When you click the Submit
button, nothing happens. You try again and still nothing. What is the most likely cause of
this problem?
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